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In: Indian journal of public administration, Band 36, Heft 3, S. 539-543
ISSN: 2457-0222
In: Policy studies journal: the journal of the Policy Studies Organization, Band 11, Heft 2, S. 255-260
ISSN: 1541-0072
In: Administrative theory & praxis: ATP ; a quarterly journal of dialogue in public administration theory, Band 30, Heft 1, S. 143-147
ISSN: 1084-1806
In: Administrative theory & praxis: ATP ; a quarterly journal of dialogue in public administration theory, S. 1-27
ISSN: 1949-0461
In: Public administration and development: the international journal of management research and practice, Band 15, Heft 3, S. 263-266
ISSN: 0271-2075
In: Public administration and development: the international journal of management research and practice, Band 15, Heft 3, S. 263-266
ISSN: 1099-162X
In: International Journal of Management Sciences and Business Research Vol. 2, Issue 3, 2013
SSRN
In: International Journal of Public Sector Management, Band 12, Heft 5, S. 455-464
This paper analyzes how public administration may improve the service it offers to citizens through a suitable organizational culture; for this purpose, it starts by studying the specific features of the culture of public administration. In this respect, it analyzes the existing taxonomies in public administration, the role of culture in these agencies and how a diagnosis of such culture is made. Then, it describes the problems of bureaucratic culture, typical of many public agencies, and briefly describes the features of a public service, citizen‐oriented culture. Finally, it proposes a specific methodology for the modification of a bureaucratic culture into a culture based on the notion of serving the citizen, together with an analysis of when modification is necessary.
In: Handbook of Public Administration, S. 514-522
In: Administrative theory & praxis: ATP ; a quarterly journal of dialogue in public administration theory, Band 36, Heft 3, S. 308-311
ISSN: 1084-1806
ISSN: 2618-0065
In: The Indian journal of public administration: quarterly journal of the Indian Institute of Public Administration, Band 33, Heft 2, S. 177
ISSN: 0019-5561
In: The Indian journal of public administration: quarterly journal of the Indian Institute of Public Administration, Band 33, Heft Apr-Jun 87
ISSN: 0019-5561
In: International journal of public sector management: IJPSM, Band 12, Heft 5, S. 455
ISSN: 0951-3558